You and Legal & General

Making sure it's us

You may be contacted by scammers pretending to be Legal & General or pretending to act on our behalf. We are working very hard to stop this.

It is important for you to feel secure when Legal & General are contacting you or when you are contacting us.

Below is some useful information to help you spot the scammers.

Your personal information

Legal & General will never sell your information to any third parties.

We will only share necessary information if there is a reason to do so. Such as if you ask us to, to detect or prevent a crime or if there is benefit to you and your account.

Always make sure it is Legal & General you are talking to.

We will:

Never cold call you to ‘review’ your policy or chat to you with WhatsApp.

Only call you if you have asked us to. Or we need to speak to you about something you already know about.

Only contact you via phone, email, text or letter. Or by secure message using BeSecure.

Never contact you via social media or web chat unless you have contacted us first.

Never ask you to share personal details. We will give you contact options to send us your personal information.

Never ask you to pay a fee to subscribe to our website.

What to look for from Legal & General

Is it our website?

If the web address isn’t:

Then it’s not us. Make sure you check the spelling of all web links very carefully.

Are the contact details fake?

Our contact details can be found on our UK website: https://www.legalandgeneral.com/

Always check with our website if you think any contact details are fake.

Is marketing fake?

Scammers sometimes send out fake marketing letters or use fake Facebook Ads.

If you are unsure about any Legal & General marketing or adverts, always check the web address and any contact details. They should match what is on our website.

We will never ask you to subscribe or pay a fee for a subscription.

Be careful when sharing your data

We will never ask you to share your details via a public conversation on social media or on WhatsApp.

If we call you to perform verification checks and you feel uneasy about sharing your personal information we will always respect your wishes.

It is your right to refuse to give any further information and end the conversation.

If in doubt contact us directly by searching for our contact details yourself.

How are we contacting you?

Calls: We will always call you from a registered Legal & General number. We will never call you from a mobile phone.

Texts: We don’t use WhatsApp or any other private messaging app.

Social media: We will never contact you using social media unless replying to your enquiry.

Our official social media channels are:

Facebook: @legalandgeneral
Twitter: @landg_uk
YouTube: legalandgeneral
Instagram: legalandgeneral

When contacting us remember to never post personal information publically.

Keeping you safe online

Making sure it's us

Worried that a website may be fake, or that the Legal & General website may be a copy made by scammers?

Then look no further.

We have put together a helpful video showing you a few simple things to watch out for.

However, If you are ever concerned by any correspondence you receive by telephone, email or letter – please contact us

The Domains used by Legal and General are:
www.legalandgeneral.com
www.landg.com
group.legalandgeneral.com
www.lgim.com
https://myaccount.landg.com

What does Legal & General look and sound like?

Legal & General will never cold call you. We will only phone you when there is a need to.

But how do you know if the person on the other end of the phone is from Legal & General and not a scammer?

Check out our helpful video that tells you when and how we will contact you.

Report a scam

Something phishy going on?

If you’ve seen, read or heard anything from Legal & General that you think may be fake or a scam, you can report it to the FCA or Contact us

More help & support

Be ready, be wary

Find out how to protect yourself from scammers.

Phishing, vishing, smishing and financial scams

Find out the different ways scammers try to steal your personal information, passwords and banking details.

Phishing

Is that email from us? Is that our website?

Vishing

Is it Legal & General who is phoning you? Is it really us who left you a voicemail?

Smishing

Is that phone text from us?

Investment scams

Don't lose your lifetime’s savings to an online thief.

Insurance and protection scams

Fake insurance companies and how to spot them.

Equity release (Lifetime Mortgage) scams

Is equity release a scam?